Note: Sent out via newsletter, via customer emails, and via Etsy messages for most delayed shipments. You may receive this update more than once! But this is also to make sure all customers are informed of what’s happening from the store’s side of things especially since there’s a worldwide pandecoco 🦠
Sorry for the delays in getting orders shipped out.
No worries though as I tested negative for Covid-19 and the surgery went well! For those curious, it was laparoscopic cholecystectomy or removal of the gallbladder. I am currently at home resting and not allowed to move much, a lot of parts hurt and my wounds tend to open when I move around too much;; This means I can’t go out for the mean time to process shipments.
Mostly good news~!
According to my shipping agent, it may take up to 3 or so weeks for the dolls to get here since customs here has been slow due to Covid surge in recent months. Some postal services and related agencies also underwent quarantine here which led to weeks of no ship outs from the whole country. If you’ve been tracking your order and it hasn’t moved from dispatch, this may be the reason!
GERMANY AND EU PACKAGES
I’ve also received messages from Germany-based customers where their packages are being returned to the Philippines without delivery attempts to their address.
Please double check with your local postal services if packages from the Philippines will be barred entry. If so, please let me know asap! I can hold on to your orders so we can prevent packages getting lost or returned.
ENAMEL PINS PRE-ORDERS AND RESTOCKS
Regarding enamel pin pre-orders, they are still in pre-production stage since I was suddenly hospitalized;; They would have been done way earlier but both my manufacturer (in Yangzhou) and I (in Metro Manila) experienced consecutive months of lockdowns due to the Covid-19 Delta Variant surge since July. Even though I’ve been actively working on the pins, factories were closed for a while 😔
Ideally, pins will be done by early to mid October so pins and dolls will be shipped around the same timeframe. But because of my current financial constraint caused by my recent surgery, pin production will be divided into 2 batches. The simpler designs will be slotted for production first, while the bigger pins and pin club extras will be slowly pushed for production next. Simpler designs include Muzzlehaul and and Xiao mask pins and other restocks.
Again, sorry for the delays;; The pandecoco hasn’t been kind to a lot of us, especially here in developing countries where it’s a struggle to get tested and vaccinated or even get a room in the nearest hospital. My health hasn’t been the best;; But I’ll be doing everything in my power to recover quickly so I can catch up with all the backlog we’ve experienced due to the lockdowns since July 2021.
For customers with immediate concerns, you may contact the store via email at firstname.lastname@example.org or email@example.com so my partner and I can assist you as soon as we’re able. Please let us know if you will have any address change from September to October so the labels of your packages will be updated accordingly!
Thank you for all the patience and compassion you’ve been showing small businesses especially during these trying times. Please take care of yourselves and invest in your healthcare!