Villains dolls

Description

PRE-ORDER TERMS AND CONDITIONS 

Pre-order status means these items are NOT ON HAND or NOT IN STOCK

Some pre-order items need to reach a quota for the pre-order batch to push through. This is to assure that the quality and the price of the pre-ordered items will not get compromised.

Once the quota has been reached, pre-order items will go through the manufacturing process. This means both Lilium and the customer/s are waiting for the pre-ordered items to be produced by the manufacturer and to pass quality checks before getting shipped to the store owner.

Small items like lanyards, pins , etc. will be shipped by air. Shipment via air/express may take 5 to 7 business days of transit to Lilium.

Big items like dolls will be shipped via sea freight. Shipment via sea freight may take 18 to 20 business days of transit to Lilium.

Lilium will provide updates about the production of the pre-ordered item from reaching the quota until the items arrive in-store. Photo and/or video updates will be posted on the store owner’s socials, the Lilium’s blog section, and the store’s Etsy social updates tab once provided by the manufacturer.

Delays may happen during the pre-order period due to unforeseen circumstances such as:

— manufacturer-related delays
— Covid-19 related travel and parcel transit restrictions
— inclement weather
— store owner’s health, etc.

We will do our best to inform you right away of any delays that may occur during the course of the pre-order batch. Please bear with us as it is also now the monsoon season in our country, there may be days we have no internet connection to reply as timely as we could.

NO REFUNDS OR CANCELLATIONS. The money Lilium receives from pre-orders will be used for paying the manufacturing process upfront once the quota has been reached.

However, your order is transferrable in case you would like to give your slot to someone else. The store refund and cancellation policies apply, check below for more details.

Purchasing these pre-order items after reading the Pre-order Terms and Conditions mean you understand and agree to the terms and will wait with us as we produce your orders for you.

BATCH 1 Production timeline

Phase 1: Nov 30
— order will be placed with the supplier
— supplier will make samples for quality check and revisions

Phase 2: Jan 7
— design is approved

Phase 3: Jan 8 – Mar 8
— dolls production time
— doll samples will be checked repeatedly for quality
— first manufacturer ghosted us but refunded my money

Phase 4: Mar 8 – 15
— find a new manufacturer for dolls
— design is submitted
— design is approved
— doll samples are made

Phase 5: Mar 15 – Apr 15
— sample dolls arrive at Lilium
— store owner had to move out due to bad living condition
— doll samples are revised before mass production

Phase 6: Apr 16 – May 31
— designs are finalized
— dolls are in production

Phase 7: Jun 1 – Jun 30
— dolls are shipped from supplier to Lilium
— dolls will be sorted and packed for shipping
— dolls will be shipped out from Lilium to the customers
— shipping from Lilium to Philippine addresses will take 2-5 days*
— shipping from Lilium to overseas addresses will take 14 or more business days*

* days do not include weekends or local holidays
* delays may occur due to quarantine restrictions, customers will be updated accordingly

BATCH 2 Production timeline

Phase 1: Jul 23 onwards
— pre-orders begin
— a design must reach 20 orders for it to be produced

Phase 2: quota of 20 dolls per design reached
— order is placed with the manufacturer

Phase 3: up to 1 month of production
— dolls production time

Phase 4: complete production
— production is done
— dolls are shipped to Lilium

Phase 5: dolls arrive at Lilium
— dolls arrive after 4+ weeks of transit
— dolls are sorted and packed

Phase 6: ship out
— dolls will be shipped out from Lilium to the customers
— shipping from Lilium to Philippine addresses will take 2-5 days*
— shipping from Lilium to overseas addresses will take 14 or more business days*

* days do not include weekends or local holidays
* delays may occur due to quarantine restrictions, customers will be updated accordingly