September 2021 Update

Note: Sent out via newsletter, via customer emails, and via Etsy messages for most delayed shipments. You may receive this update more than once! But this is also to make sure all customers are informed of what’s happening from the store’s side of things especially since there’s a worldwide pandecoco 🦠
 
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Hello!
 
Sorry for the delays in getting orders shipped out.
 


No worries though as I tested negative for Covid-19 and the surgery went well! For those curious, it was laparoscopic cholecystectomy or removal of the gallbladder. I am currently at home resting and not allowed to move much, a lot of parts hurt and my wounds tend to open when I move around too much;; This means I can’t go out for the mean time to process shipments.
 
 
DOLLS
 
Mostly good news~!
 


The doll manufacturer messaged me and said lockdown in their area has been lifted, and the dolls are on their way home to me! Needless to say, I’m excited for all the dolls to finally come home so they can all be shipped to you guys soonest 💖
 
According to my shipping agent, it may take up to 3 or so weeks for the dolls to get here since customs here has been slow due to Covid surge in recent months. Some postal services and related agencies also underwent quarantine here which led to weeks of no ship outs from the whole country. If you’ve been tracking your order and it hasn’t moved from dispatch, this may be the reason!
 
 
GERMANY AND EU PACKAGES
 
I’ve also received messages from Germany-based customers where their packages are being returned to the Philippines without delivery attempts to their address.
Please double check with your local postal services if packages from the Philippines will be barred entry. If so, please let me know asap! I can hold on to your orders so we can prevent packages getting lost or returned.
 
 
ENAMEL PINS PRE-ORDERS AND RESTOCKS
 
Regarding enamel pin pre-orders, they are still in pre-production stage since I was suddenly hospitalized;; They would have been done way earlier but both my manufacturer (in Yangzhou) and I (in Metro Manila) experienced consecutive months of lockdowns due to the Covid-19 Delta Variant surge since July. Even though I’ve been actively working on the pins, factories were closed for a while 😔
 
Ideally, pins will be done by early to mid October so pins and dolls will be shipped around the same timeframe. But because of my current financial constraint caused by my recent surgery, pin production will be divided into 2 batches. The simpler designs will be slotted for production first, while the bigger pins and pin club extras will be slowly pushed for production next. Simpler designs include Muzzlehaul and and Xiao mask pins and other restocks.

 

Again, sorry for the delays;; The pandecoco hasn’t been kind to a lot of us, especially here in developing countries where it’s a struggle to get tested and vaccinated or even get a room in the nearest hospital. My health hasn’t been the best;; But I’ll be doing everything in my power to recover quickly so I can catch up with all the backlog we’ve experienced due to the lockdowns since July 2021.

 
For customers with immediate concerns, you may contact the store via email at store@dettsu.com or jeii@dettsu.com so my partner and I can assist you as soon as we’re able. Please let us know if you will have any address change from September to October so the labels of your packages will be updated accordingly!
 
Thank you for all the patience and compassion you’ve been showing small businesses especially during these trying times. Please take care of yourselves and invest in your healthcare!

August 2021 Update

Hello folks! Long time no update 💥

The move has been mentally, physically, emotionally, and financially taxing so I’ve been hyper focused on finishing my shipment backlogs and pre-order item orders for the past couple of months. Unfortunately, I did get sick and we didn’t have internet for a while thanks to our provider going under maintenance for an entire week last month 😩

I have some good news and some bad news.  So let’s get the bad news out of the way first.



🔸 QUARANTINE AGAIN 🔸

A few days back, our government put us under quarantine again for August 😔

We’re under General Community Quarantine (GCQ) from July 30 to August 5, and will be under Enhanced Community Quarantine from August 6 to 20. They also announced that PHLPost, our post office, will be closed this August. The date for reopening is indefinite as of writing. So all regular mail shipments on queue are on hold for now.

But if you’re in a hurry, PostNord and DHL Express are still available options since private couriers will remain open during ECQ. If you’d like to upgrade your shipping to PostNord or DHL Express, just send the store an email or dm me on my socials so I can invoice you your new shipping fee.

Note: you can check shipping fee estimates by putting the same items you ordered in your cart and choosing PostNord or DHL Express without checking out.

Some items in production or in transit may take longer times to get to me because of reimplementing all previous restrictions. But I’ll do my best to update as often as I can.

However! Here are some good updates for you especially if you’re waiting for previous pre-orders ✨



🔸 ENAMEL PINS 🔸

Enamel pins in pre-order status are currently starting production. I’m in contact with my usual manu (whom I love so much ngl) and we’re currently in the revisions stage. The production usually just takes 2 weeks or so, but I do rigorous quality checks with my manu. This is to avoid as many B-grades as possible so you can get the quality pins that you deserve!

The Shinsou pins from Patreon has just been shipped out last weekend, so extras are now available in store. The pin club is also slowly moving to ko-fi! Pin club extras are also available in store and on ko-fi as well. Pin club will resume bi-monthly pins on September 2021.

Some old designs will retire soon after getting sold out, so please go get them while you can 💖



🔸 VILLAIN DOLLS 🔸

The villain dolls finished production recently but I haven’t been able to post much about it! They’re currently in transit to me via sea freight so it’s gonna take a while for them to reach me before I get to sort, pack, and ship them all out. I’m just praying at this point that the current restrictions won’t delay the dolls’ arrival any further. But just in case, let’s be prepared to wait a little more since local cargo ships may take more time to disembark shipments during quarantine this month.

There was also an interest in a second batch for dolls since Dabi sold out faster than the other designs. The EndHawks designs are mostly sold out, too. So I’ve opened batch 2 of preorders for the dolls! We just have to reach 20 orders for a design to push through with production. Production will be smoother and faster this time since I’m sure this manu won’t ghost me like the first one 😭

Thanks again everyone for the immense patience and understanding 🙏🏻✨

There’s a new variant of Covid-19 going about, so please take care and stay safe and healthy! Hopefully, things will settle down here after the next quarantine ends 😔

February – March 2021 Update

Haloo~!

It’s been a while since I made a formal update on the store blog and newsletter, sorry about that! I’ve been trying my best to be more active on my socials but it’s just been really busy for a while so it was a bit difficult to keep up 😔

Here’s a little update on my current situation and how it affects the store and ship out schedules;;

My birth month had been busy, and I’m grateful to all old and new customers for still supporting my work until now! I hope you enjoyed the birth month sale I had last Feb. March has been just as busy, since our move got bumped to April (tho the actual process may take until May) so my partner and I had to work extra hard these past couple of weeks to save up on the deposit for the new place.

Unfortunately, I had to undergo surgery for 2 wisdom teeth that had to be extracted in one go. So our savings got a bit compromised;; But I’m positive we’ll make it in time so we can finally move our stuff to the new place including the new merch that will be coming in the next few weeks!! Any purchases made this month would be super appreciated since these will help fund our move 😭

 

🔸 ENAMEL PINS 🔸

On a positive note!

All enamel pins still on preorder status are currently in the last phase of production, and should be shipped out within the next 2 weeks. Supplier-san is taking a while probably due to their backlog. And I don’t want to rush them because I’m scared that might compromise quality;;

Here’s a photo of the Dabi/Touya pin from my Pearlescence series taken by supplier-san!

The photos are now uploaded in the shop listings! Lilium listing here, Etsy listing here.

 

🔸 DOLLS 🔸

The doll supplier I’ve switched to worked really fast on my samples!! I’m just waiting for the clothes to get done and they’ll be shipped to me soon. Preorders for the dolls are still on going to help us with the move. Production for the dolls will start as soon as the samples arrive to me and get my go signal.

Here are some photos of the dolls by supplier-san~!

This photo was taken before we revised Dabi’s eyebrows and Shiggy’s white shirt. I’ll be updating again once the dolls are here and I’m done inspecting them 🥰

 

🔸 GENSHIN IMPACT 🔸

Right now, my newest merch would be Genshin Impact themed things! Preorders are open for manjuu and seelie swing charms, cat shaped button pins and bean stickers are in stock as well. If you’re into Genshin Impact, I hope you’d take a look at my new stuff~!

I’m excited to post actual photos and videos of the seelie swing charms, and seeing friends buy the Childe manjuu just to bully him 🤣

 

Well, that’s it for now! I hope that explains the unusually long wait this time. Times are rough as our country is on our nth intense lockdown, and it’s been more than a year (March 15, 2020) since we went into quarantine.

The pandemic has made normal situation into more stressful circumstances and it’s been difficult for a lot of us. Please take care and stay safe out there! 💖

Happy Holidays!! — December 2020 Update

Hello everyone!!

This is the last blog post of the year. So I’d like to say a couple of things!

 

I am super grateful to all the customers, supporters, followers, and new friends I have made this 2020. Thank you so much for everything! Without you guys, I wouldn’t be able to have this level of success despite all the odds stacked against me. A lot of things have happened in my personal life that have led me to think several times that this path may not be for me.

But because of your amazing support and encouraging words, I am where I am today. I am able to celebrate small victories all thanks to you. I know this year is definitely not one of our best years. But I’d like to stay hopeful and optimistic for the days to come.

And as thanks! A heads up: I will be hosting a pin giveaway on my Instagram @dettsuart to celebrate 1000 Instagram followers! So make sure you follow me so you can join hehe. The post will be up by December 25, 2020 at 3:20pm GMT +8:00 around 9-10 hours from now. Just follow the guide in the caption of the post and you’re good to go 💖

As mentioned earlier on, the main store Lilium and the Etsy store will remain open during the Holidays and shipping will resume on January 2021. You can still check your order status here as I’ll be updating this file regularly!

It’s the 24th already where I am, and we’re doing prep for a small dinner at home to relax for the holidays. More updates will be posted at the end of the year but for the mean time, let’s chill for a bit.

 

Merry Christmas to all you lovely folks out there who celebrate it! And Hoppy Holidays for us who just need a well deserved break 🙏🏼✨

 

Love you lots, stay safe and healthy!!

October 2020 Update

This is the first time I’ve closed down the store for more than a couple of hours for an update!! And I’m glad to announce that the store is back up and running 💕

New preorders for manjuu are now open, this will be the last batch for this year. Holidays are nearing, which means supplier-sans will take a little longer to respond and packages may be a little slower once they’re out in transit to you.

I’ve changed couriers finally! My experience with the previous one wasn’t really good, but it’s a learning experience. Perhaps they were just really understaffed, but I don’t want anyone’s packages handled poorly. So I’m happy I was able to find alternatives in the past couple of weeks.

The post office near us misses me, as I haven’t gone there since February!! But my parents aren’t allowing me to use public transportation to go around (only my dad can drive and he has work) so I can’t go to the post office personally. But artist friends here are helping each other out, so we’ll be helping each other out with each other’s packages haha! I’m happy that despite these problem-ridden times, we’re able to make do with whatever networks we have. Post office rates have been updated as mentioned earlier. I’ve just fixed how everything looks so it won’t be too hard on the eyes.

The new schedule for shipments for the rest of the year are as follows:

DHL Express (international)
Transit time: 2-5 working days
Ship out: as often as needed, when packaging materials are available

Private Postal Service (international)
Transit time: 7-12 working days (Asia), 15-20 working days (others)
Ship out: every other week or every 5 orders 

Regular Mail aka Post office (international)
Transit time: 18-25 working days
Ship out: Oct 30, Nov 30, Dec 11 

Local shipments (Philippines)
Transit time: 3-5 working days
Ship out: every other day

The store’s default currency has been changed to (PHP) Philippine Peso! You can still view the prices in USD by using the store’s currency switcher, but I will still receive your payments in my country’s currency. I’ve also added GBP, EUR, and JPY for those based in other countries as well. Conversion has been bad recently due to our struggling economy, hence this change. I hope you guys don’t mind 🙏🏼💦

Hoping the rest of the year goes well for everyone! We’re still kinda under quarantine. Though, not really much has changed for me personally since I can’t really go out due to my asthma and weak lungs in general ;O;)/

Please continue practicing good hygiene and stay safe out there!