Lilium—by Dettsu

Hello!

Quick update about what’s happening right now:

The cause of delays so far are the following:

— For the past few months, I’ve gone to the dentist several times and ultimately had emergency surgery
— We’re put under strict lockdown again which once again caused travel and parcel transit restrictions until April 30
— The next ship out was supposed to be on April 8, but the post office accessible to me has been closed since April 6

I will be moving out on April 15th.

I’m taking this opportunity as well since we can’t ship out stuff anyway because the post office is closed. But I’m hoping it would open again before the month ends so I can start shipping out around April 30 (tentative). Although my earliest prediction for reopening would be around early May 2021. It may be some sort of divine providence that I have to move out asap while I still can’t ship stuff haha but at least I’m sure there won’t be as much delays anymore after that 🙏🏼✨

The new tentative schedule for shipments can be viewed here: store.dettsu.com/shipping-schedule

You can also check your order status here so you will know which shipment schedule your order falls under: store.dettsu.com/order-status

For those who need to have their addresses changed, simply reply to this message with your order number and updated address and contact number (if applicable)

This is especially for customers who may also be moving out after the indicated date on your order status shipping schedule. You can check your order status shipping schedule on the link above.

Note: Contact number is optional, address and email are fine. However, including your contact number in your package diminishes the chances of your package getting lost because your local post office can call or contact your phone for it.

For those who want their packages shipped out earlier, I can ship your order out on April 13 only. Your package will be shipped via DHL eCommerce for an additional fee of PHP 400 (~$8 USD) which you can pay via PayPal, credit card via PayMongo (it’s like Stripe, I’ll give you a link!) or via Etsy (I’ll make you a listing!)

This is especially for customers who are in a hurry, need their order for a birthday or occasion or orders with UK addresses that initially paid for Regular Mail shipping.

Note: Our local post office only accepts packages going to USA, Canada, and Asian countries. Local post office stopped shipping to UK since March 22, 2021. So orders going to UK and other countries right now can only be shipped out via DHL eCommerce. Their prices are way more expensive due to security and Covid-related surcharges.

I’ll be cross posting this update on my social media accounts just in case other customers can’t check their messages or their emails! If you have any questions, do let me know 🙂

You can reply here or contact me via Instagram or Twitter via @dettsuart or @lilium_dettsu, or my Curious Cat if you prefer to stay anonymous: curiouscat.qa/dettsu

Hello all~!

Just a quick update, our state has been under Enhanced Community Quarantine yet again since (March 21 to April 4) due to another surge in Covid-19 cases. And it has just been announced tonight that this new lockdown has been extended yet again for another week. (Source: CNN Philippines)

Note: Please read through the end to get a 10% off coupon!!

I am writing this post as I am reading through the new guidelines 😔

Right now, I am praying to all the forces in the universe that postal services won’t be too affected by the new restrictions. They have announced as well that local postal services will have a skeletal workforce for the mean time. Unsure right now if flights for packages are affected to an extent. But hopefully, we can still ship out stuff normally. If not, we’ll be waiting for restrictions to ease again before going to the post office again;;

On top of this, my partner and I area also in the middle of our move so all these things happening all at once + me recovering from surgery is a bit overwhelming. But that you so much for your patience and supporting the kind of work we do!!

🔸 ENAMEL PINS 🔸

Enamel pins that were on preorder from December to February have arrived this week! I’m planning to ship complete on hand orders within the week if postal services would allow. Otherwise, we’ll have to wait until last week April to first week May to ship out orders.

The Mesmerizer: Shinsou pin extras are now also available at the main store and Etsy store!

🔸 DOLLS 🔸

Samples are already done and are currently being shipped to me!! Just waiting for them to arrive next week. Once the samples are good to go, I’ll be giving the manufacturer the go signal to continue mass production! The current batch is a new preorder batch since we went past the original goal of 20 dolls per character. Thanks so much for supporting the dolls 💖

🔸 MOVING OUT SALE 🔸

As mentioned earlier, so many things have been going on;; The first few months of the year, some merch got delayed due to Chinese New Year Holidays. Then shipping schedules were constantly adjusted since I had to go back and forth to the dentist, and eventually I had emergency surgery done. And on top of that, ECQ was announced while me and my partner are preparing for our move 😩

Everything has been a lot to deal with, but I’m optimistic! And that’s because you guys have been supporting our work for a long time. As thanks, we’ll be having a short MOVING OUT SALE from April 4 to 6 on both the main store and the Etsy store! Just use the code LILIUMMOVE at check out to avail a 10% discount on your order, no minimum amount required! Discount won’t apply to sale items and Patreon extras.

Thank you so much for bearing with the numerous setbacks 😭😭😭

I’ll do my best to update as often as I can!! I’ll be packing orders while we bide our time with the current lockdown so I can ship out all your stuff as soon as we’re able 🥰

If you have any questions, feel free to comment on this post on the main store’s blog or message me on any of my active social media accounts! You can also ask via anon on my CuriousCat 😻

Please take care and stay safe 😷🙏🏼✨