September 2021 Update

Note: Sent out via newsletter, via customer emails, and via Etsy messages for most delayed shipments. You may receive this update more than once! But this is also to make sure all customers are informed of what’s happening from the store’s side of things especially since there’s a worldwide pandecoco 🦠
 
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Hello!
 
Sorry for the delays in getting orders shipped out.
 


No worries though as I tested negative for Covid-19 and the surgery went well! For those curious, it was laparoscopic cholecystectomy or removal of the gallbladder. I am currently at home resting and not allowed to move much, a lot of parts hurt and my wounds tend to open when I move around too much;; This means I can’t go out for the mean time to process shipments.
 
 
DOLLS
 
Mostly good news~!
 


The doll manufacturer messaged me and said lockdown in their area has been lifted, and the dolls are on their way home to me! Needless to say, I’m excited for all the dolls to finally come home so they can all be shipped to you guys soonest 💖
 
According to my shipping agent, it may take up to 3 or so weeks for the dolls to get here since customs here has been slow due to Covid surge in recent months. Some postal services and related agencies also underwent quarantine here which led to weeks of no ship outs from the whole country. If you’ve been tracking your order and it hasn’t moved from dispatch, this may be the reason!
 
 
GERMANY AND EU PACKAGES
 
I’ve also received messages from Germany-based customers where their packages are being returned to the Philippines without delivery attempts to their address.
Please double check with your local postal services if packages from the Philippines will be barred entry. If so, please let me know asap! I can hold on to your orders so we can prevent packages getting lost or returned.
 
 
ENAMEL PINS PRE-ORDERS AND RESTOCKS
 
Regarding enamel pin pre-orders, they are still in pre-production stage since I was suddenly hospitalized;; They would have been done way earlier but both my manufacturer (in Yangzhou) and I (in Metro Manila) experienced consecutive months of lockdowns due to the Covid-19 Delta Variant surge since July. Even though I’ve been actively working on the pins, factories were closed for a while 😔
 
Ideally, pins will be done by early to mid October so pins and dolls will be shipped around the same timeframe. But because of my current financial constraint caused by my recent surgery, pin production will be divided into 2 batches. The simpler designs will be slotted for production first, while the bigger pins and pin club extras will be slowly pushed for production next. Simpler designs include Muzzlehaul and and Xiao mask pins and other restocks.

 

Again, sorry for the delays;; The pandecoco hasn’t been kind to a lot of us, especially here in developing countries where it’s a struggle to get tested and vaccinated or even get a room in the nearest hospital. My health hasn’t been the best;; But I’ll be doing everything in my power to recover quickly so I can catch up with all the backlog we’ve experienced due to the lockdowns since July 2021.

 
For customers with immediate concerns, you may contact the store via email at store@dettsu.com or jeii@dettsu.com so my partner and I can assist you as soon as we’re able. Please let us know if you will have any address change from September to October so the labels of your packages will be updated accordingly!
 
Thank you for all the patience and compassion you’ve been showing small businesses especially during these trying times. Please take care of yourselves and invest in your healthcare!

August 2021 Update

Hello folks! Long time no update 💥

The move has been mentally, physically, emotionally, and financially taxing so I’ve been hyper focused on finishing my shipment backlogs and pre-order item orders for the past couple of months. Unfortunately, I did get sick and we didn’t have internet for a while thanks to our provider going under maintenance for an entire week last month 😩

I have some good news and some bad news.  So let’s get the bad news out of the way first.



🔸 QUARANTINE AGAIN 🔸

A few days back, our government put us under quarantine again for August 😔

We’re under General Community Quarantine (GCQ) from July 30 to August 5, and will be under Enhanced Community Quarantine from August 6 to 20. They also announced that PHLPost, our post office, will be closed this August. The date for reopening is indefinite as of writing. So all regular mail shipments on queue are on hold for now.

But if you’re in a hurry, PostNord and DHL Express are still available options since private couriers will remain open during ECQ. If you’d like to upgrade your shipping to PostNord or DHL Express, just send the store an email or dm me on my socials so I can invoice you your new shipping fee.

Note: you can check shipping fee estimates by putting the same items you ordered in your cart and choosing PostNord or DHL Express without checking out.

Some items in production or in transit may take longer times to get to me because of reimplementing all previous restrictions. But I’ll do my best to update as often as I can.

However! Here are some good updates for you especially if you’re waiting for previous pre-orders ✨



🔸 ENAMEL PINS 🔸

Enamel pins in pre-order status are currently starting production. I’m in contact with my usual manu (whom I love so much ngl) and we’re currently in the revisions stage. The production usually just takes 2 weeks or so, but I do rigorous quality checks with my manu. This is to avoid as many B-grades as possible so you can get the quality pins that you deserve!

The Shinsou pins from Patreon has just been shipped out last weekend, so extras are now available in store. The pin club is also slowly moving to ko-fi! Pin club extras are also available in store and on ko-fi as well. Pin club will resume bi-monthly pins on September 2021.

Some old designs will retire soon after getting sold out, so please go get them while you can 💖



🔸 VILLAIN DOLLS 🔸

The villain dolls finished production recently but I haven’t been able to post much about it! They’re currently in transit to me via sea freight so it’s gonna take a while for them to reach me before I get to sort, pack, and ship them all out. I’m just praying at this point that the current restrictions won’t delay the dolls’ arrival any further. But just in case, let’s be prepared to wait a little more since local cargo ships may take more time to disembark shipments during quarantine this month.

There was also an interest in a second batch for dolls since Dabi sold out faster than the other designs. The EndHawks designs are mostly sold out, too. So I’ve opened batch 2 of preorders for the dolls! We just have to reach 20 orders for a design to push through with production. Production will be smoother and faster this time since I’m sure this manu won’t ghost me like the first one 😭

Thanks again everyone for the immense patience and understanding 🙏🏻✨

There’s a new variant of Covid-19 going about, so please take care and stay safe and healthy! Hopefully, things will settle down here after the next quarantine ends 😔

Moving Out Update

Hello!

Quick update about what’s happening right now:

So, a lot of things have been happening which has caused several delays. And I’m doing my best so that all customers are updated and well informed about their orders despite the whirlwind of my current situation 😔

The cause of delays so far are the following:

— For the past few months, I’ve gone to the dentist several times and ultimately had emergency surgery
— We’re put under strict lockdown again which once again caused travel and parcel transit restrictions until April 30
— The next ship out was supposed to be on April 8, but the post office accessible to me has been closed since April 6

And now finally, due to an emergency situation at home which has been going on from bad, to very bad, to much worse, I am forced to move out a month earlier than my intended date despite the lockdown.

I will be moving out on April 15th.

I’m taking this opportunity as well since we can’t ship out stuff anyway because the post office is closed. But I’m hoping it would open again before the month ends so I can start shipping out around April 30 (tentative). Although my earliest prediction for reopening would be around early May 2021. It may be some sort of divine providence that I have to move out asap while I still can’t ship stuff haha but at least I’m sure there won’t be as much delays anymore after that 🙏🏼✨

The new tentative schedule for shipments can be viewed here: store.dettsu.com/shipping-schedule

You can also check your order status here so you will know which shipment schedule your order falls under: store.dettsu.com/order-status

For those who need to have their addresses changed, simply reply to this message with your order number and updated address and contact number (if applicable)

This is especially for customers who may also be moving out after the indicated date on your order status shipping schedule. You can check your order status shipping schedule on the link above.

Note: Contact number is optional, address and email are fine. However, including your contact number in your package diminishes the chances of your package getting lost because your local post office can call or contact your phone for it.

For those who want their packages shipped out earlier, I can ship your order out on April 13 only. Your package will be shipped via DHL eCommerce for an additional fee of PHP 400 (~$8 USD) which you can pay via PayPal, credit card via PayMongo (it’s like Stripe, I’ll give you a link!) or via Etsy (I’ll make you a listing!)

This is especially for customers who are in a hurry, need their order for a birthday or occasion or orders with UK addresses that initially paid for Regular Mail shipping.

Note: Our local post office only accepts packages going to USA, Canada, and Asian countries. Local post office stopped shipping to UK since March 22, 2021. So orders going to UK and other countries right now can only be shipped out via DHL eCommerce. Their prices are way more expensive due to security and Covid-related surcharges.

I’ll be cross posting this update on my social media accounts just in case other customers can’t check their messages or their emails! If you have any questions, do let me know 🙂

You can reply here or contact me via Instagram or Twitter via @dettsuart or @lilium_dettsu, or my Curious Cat if you prefer to stay anonymous: curiouscat.qa/dettsu

Sorry again for the delays and thank you so much for being so patient and understanding!! 😭

April 2021 Update: Quarantine v2

Hello all~!

Just a quick update, our state has been under Enhanced Community Quarantine yet again since (March 21 to April 4) due to another surge in Covid-19 cases. And it has just been announced tonight that this new lockdown has been extended yet again for another week. (Source: CNN Philippines)

Note: Please read through the end to get a 10% off coupon!!

ECQ Extended, CNN Philippines

I am writing this post as I am reading through the new guidelines 😔

Right now, I am praying to all the forces in the universe that postal services won’t be too affected by the new restrictions. They have announced as well that local postal services will have a skeletal workforce for the mean time. Unsure right now if flights for packages are affected to an extent. But hopefully, we can still ship out stuff normally. If not, we’ll be waiting for restrictions to ease again before going to the post office again;;

On top of this, my partner and I area also in the middle of our move so all these things happening all at once + me recovering from surgery is a bit overwhelming. But that you so much for your patience and supporting the kind of work we do!!

 

🔸 ENAMEL PINS 🔸

Enamel pins that were on preorder from December to February have arrived this week! I’m planning to ship complete on hand orders within the week if postal services would allow. Otherwise, we’ll have to wait until last week April to first week May to ship out orders.

The Mesmerizer: Shinsou pin extras are now also available at the main store and Etsy store!

 

🔸 DOLLS 🔸

Samples are already done and are currently being shipped to me!! Just waiting for them to arrive next week. Once the samples are good to go, I’ll be giving the manufacturer the go signal to continue mass production! The current batch is a new preorder batch since we went past the original goal of 20 dolls per character. Thanks so much for supporting the dolls 💖

 

🔸 MOVING OUT SALE 🔸

As mentioned earlier, so many things have been going on;; The first few months of the year, some merch got delayed due to Chinese New Year Holidays. Then shipping schedules were constantly adjusted since I had to go back and forth to the dentist, and eventually I had emergency surgery done. And on top of that, ECQ was announced while me and my partner are preparing for our move 😩

Everything has been a lot to deal with, but I’m optimistic! And that’s because you guys have been supporting our work for a long time. As thanks, we’ll be having a short MOVING OUT SALE from April 4 to 6 on both the main store and the Etsy store! Just use the code LILIUMMOVE at check out to avail a 10% discount on your order, no minimum amount required! Discount won’t apply to sale items and Patreon extras.

Thank you so much for bearing with the numerous setbacks 😭😭😭

I’ll do my best to update as often as I can!! I’ll be packing orders while we bide our time with the current lockdown so I can ship out all your stuff as soon as we’re able 🥰

If you have any questions, feel free to comment on this post on the main store’s blog or message me on any of my active social media accounts! You can also ask via anon on my CuriousCat 😻

Please take care and stay safe 😷🙏🏼✨

February – March 2021 Update

Haloo~!

It’s been a while since I made a formal update on the store blog and newsletter, sorry about that! I’ve been trying my best to be more active on my socials but it’s just been really busy for a while so it was a bit difficult to keep up 😔

Here’s a little update on my current situation and how it affects the store and ship out schedules;;

My birth month had been busy, and I’m grateful to all old and new customers for still supporting my work until now! I hope you enjoyed the birth month sale I had last Feb. March has been just as busy, since our move got bumped to April (tho the actual process may take until May) so my partner and I had to work extra hard these past couple of weeks to save up on the deposit for the new place.

Unfortunately, I had to undergo surgery for 2 wisdom teeth that had to be extracted in one go. So our savings got a bit compromised;; But I’m positive we’ll make it in time so we can finally move our stuff to the new place including the new merch that will be coming in the next few weeks!! Any purchases made this month would be super appreciated since these will help fund our move 😭

 

🔸 ENAMEL PINS 🔸

On a positive note!

All enamel pins still on preorder status are currently in the last phase of production, and should be shipped out within the next 2 weeks. Supplier-san is taking a while probably due to their backlog. And I don’t want to rush them because I’m scared that might compromise quality;;

Here’s a photo of the Dabi/Touya pin from my Pearlescence series taken by supplier-san!

The photos are now uploaded in the shop listings! Lilium listing here, Etsy listing here.

 

🔸 DOLLS 🔸

The doll supplier I’ve switched to worked really fast on my samples!! I’m just waiting for the clothes to get done and they’ll be shipped to me soon. Preorders for the dolls are still on going to help us with the move. Production for the dolls will start as soon as the samples arrive to me and get my go signal.

Here are some photos of the dolls by supplier-san~!

This photo was taken before we revised Dabi’s eyebrows and Shiggy’s white shirt. I’ll be updating again once the dolls are here and I’m done inspecting them 🥰

 

🔸 GENSHIN IMPACT 🔸

Right now, my newest merch would be Genshin Impact themed things! Preorders are open for manjuu and seelie swing charms, cat shaped button pins and bean stickers are in stock as well. If you’re into Genshin Impact, I hope you’d take a look at my new stuff~!

I’m excited to post actual photos and videos of the seelie swing charms, and seeing friends buy the Childe manjuu just to bully him 🤣

 

Well, that’s it for now! I hope that explains the unusually long wait this time. Times are rough as our country is on our nth intense lockdown, and it’s been more than a year (March 15, 2020) since we went into quarantine.

The pandemic has made normal situation into more stressful circumstances and it’s been difficult for a lot of us. Please take care and stay safe out there! 💖